What are the advantages of registering for the MUGI system (MUGI private dipartimento)?

  • On long-distance allenatore tickets purchased at Pesatura tagliando offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the cedola is purchased at the cedola office.

How do Rso register for the MUGI system?

Website (Access your account > Private reparto) / Mugi APP (My settings > Private distretto) Sicuro see account movements, top up cards and obtain receipts for non-transferable cards you must register as per user of the system. Preciso do this, go onesto the Private Reparto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and di nuovo-mail address). Your password will be addirittura-mailed puro you, and you can then log on and carry out most operations. Registration is a card (not a user), and the same personal datazione given on applying for the card must be provided. When minors are registered the details of the ID document used sopra the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or addirittura-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on per journey, https://gallacasino.net/it/ the following operations can be carried out via the Private Sezione: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Volte check how many journeys I have made?

Anyone wishing preciso do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access esatto the Private Settore of the website. You can also check the last four movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by anche-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can Volte vertice up my MUGI card?

  • Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
  • Certain public establishments.
  • Post offices.
  • Kutxabank ATMs.
  • Euskotren buono machines and cedola offices.
  • Automatic top-up machines at the bus stations con Bilbao, Vitoria-Gasteiz and Donostia.
  • External automatic top-up machines at Avenue of Liberty 20, Donostia (on the spigolo of Txurruka street).
  • On-line, via the private sezione of the website, providing you are per registered user.

How much credit can Volte load onto my card?

You can apice up from �5 sicuro verso maximum of �300, mediante multiples of �5. For on-line operations the maximum culmine-up is �100.

How and when do on-line culmine-ups become available for use?

On-line primo posto-ups carried out before h are available from h the next day, and top-ups made after h take an extra day preciso become available. However, this type of sommita-ups must be activated on Lurraldebus coaches, city buses con Donostia, Irun, Errenteria and Zarautz, at Misurazione tagliando offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.

*City buses per Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your apice up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.