- On long-distance trainer tickets purchased at Pesa cedola offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the buono is purchased at the cedola office.
How do I register for the MUGI system?
Website (Access your account > Private distretto) / Mugi APP (My settings > Private dipartimento) To see account movements, apice up cards and obtain receipts for non-transferable cards you must register as per user of the system. Sicuro do this, go preciso the Private Area on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ancora-mail address). Your password will be anche-mailed esatto you, and you can then log on and carry out most operations. Registration is verso card (not verso user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used durante the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ed-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out inizio the Private kingbit Settore: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Volte check how many journeys Rso have made?
Anyone wishing to do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access esatto the Private Sezione of the website. You can also check the last four movements and journeys made with the card at any culmine-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by di nuovo-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.
Where can I vertice up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
- Indivisible public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren ticket machines and biglietto offices.
- Automatic vertice-up machines at the pullman stations durante Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic primo posto-up machines at Aspire of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
- On-line, inizio the private sezione of the website, providing you are per registered user.
How much credit can Volte load onto my card?
You can vertice up from �5 esatto a maximum of �300, con multiples of �5. For on-line operations the maximum apice-up is �100.
How and when do on-line vertice-ups become available for use?
On-line primo posto-ups carried out before h are available from h the next day, and vertice-ups made after h take an accessorio day sicuro become available. However, this type of top-ups must be activated on Lurraldebus coaches, city buses durante Donostia, Irun, Errenteria and Zarautz, at Pesa biglietto offices or at Kutxabank ATMs. So, when you board the autobus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.
*City buses in Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your vertice up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.
